Aviation and Marine Claims Adjuster

Pavilion are proud to partner with a well regarded London Market insurance company offering a variety of products and services. Their claims team provide an outstanding claims service and are multi-award winners with an excellent market reputation.

They are hiring for an Aviation & Marine Claims Adjuster to join their collaborative team of specialists. The person will be responsible for ownership of aviation and marine claims, handling from first notification to settlement, as well as collaborating with management, underwriters, and the wider business. Claims within the portfolio will include aviation airlines, general aviation, aerospace liability, war, and marine cargo fine art & specie, jeweller’s block, cash in transit.

Duties & Responsibilities:

Delivery, through personal ownership and via the team, of a first-class service to all customers
Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague
Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives
Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level
Ensuring fair customer outcomes & commerciality when decision making in line with the company values
To have a clear understanding of the company’s risk appetites
Champion the company values and work in accordance with the organisational behaviours
To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct

To apply for the role you’ll need to demonstrate an understanding of the Lloyd’s and London market insurance industry, experience handling marine and/or aviation claims, and a strong desire to join this market leading insurer.

On offer is a healthy salary, additional bonus and benefits, hybrid working, plenty of collaboration, strong L&D opportunities, and a great working culture.