1st Line Support

Company description:

ClearCourse

Job description:

Job Title: 1st Line Support
Location: UK (Hybrid) | Competitive Salary + Benefits

Your career in tech support starts here.

ClearCourse is transforming payments across the UK, and we’re looking for a 1st Line Support Specialist to be the first point of contact for our merchants. You’ll handle queries, troubleshoot issues, and deliver world-class service that helps businesses keep moving.

What you’ll do:

Act as the first point of contact for merchant queries (hardware, software, and payments)

Troubleshoot technical and connectivity issues with card terminals and systems

Support onboarding, training, and payment system migrations

Log and resolve tickets to agreed SLAs, escalating when needed

Collaborate with internal teams and external partners to ensure fast resolutions

What we’re looking for:

1–2 years’ experience in customer support or call handling

Strong communication and problem-solving skills

Confident with Microsoft Office and basic networking (Wi-Fi/ethernet)

Organised, proactive, and customer-focused
Bonus: service desk experience, payments knowledge, or PCI compliance

You’ll benefit from:

25 days annual leave + your birthday off

Private medical insurance (Bupa), incl. mental health & optical cover

Health cash plan to support everyday costs

Life assurance (4x salary) & Group income protection (75% salary)

Enhanced parental leave & family wellbeing support via Peppy Health

Employee perks & discounts through Perkbox

Cycle to Work scheme

Generous pension contributions

Training budgets & reimbursement for professional qualifications

If you’re looking for a role where you can learn, grow, and make an impact from day one — apply now.