Sales Coordinator

We’re pleased to offer a Sales Coordinator opportunity in Stoke-on-Trent with a leading HVAC company. This role suits someone proactive and customer-focused, supporting branch operations and contributing to regional growth.

Job Title: Sales Coordinator
Location: Stoke-on-Trent
Reports to: Branch Manager
Hours: Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 4:00 pm (1-hour unpaid lunch break)

Job Purpose:

The role supports sales and admin at the Stoke-on-Trent branch, handling orders, stock, deliveries, and customer service, while helping grow business with the Branch and Regional Managers.

Key Responsibilities:

Core Values: Adopt, encourage, and enforce the company’s core values and principles.
Order Processing: Accurately process customer orders and enquiries, ensuring complete satisfaction.
Purchasing: Purchase necessary items from internal and external suppliers in accordance with company guidelines.
Stock Transfers: Liaise with other branches to manage stock transfers efficiently.
Customer Communication: Keep customers informed about delivery, shortages, and completions.
Transport Costs: Quote transport costs accurately and maximise cost recovery.
Delivery Coordination: Ensure efficient and cost-effective transportation of sales orders.
Pricing: Collaborate with the Branch Manager and Regional Business Development Manager on pricing quotations.
Sales Opportunities: Maximise sales opportunities and business development within the area.
Promotions: Promote company products and services at every opportunity.
Discount Management: Amend discount changes on the system in accordance with company procedures.
Stock Levels: Maintain correct stock levels by liaising with the Branch Manager.
Credit Control: Work with the Credit Control department on customer credit accounts and trade counter cash sales.
Daily Duties: Complete daily duties such as despatching, filing, and updating records.
Month-End Procedures: Ensure all month-end procedures are completed on time.
Payment Handling: Handle cash and credit card payments accurately and report them correctly.
System Familiarity: Become familiar with the company’s Axapta computer system.
Stock Takes: Participate in annual and ad hoc stock takes as directed.
Training: Assist in training new branch staff on procedures, systems, products, and services.
Policy Compliance: Adhere to all company policies, including disciplinary procedures, equal opportunities, and social media policy.
Additional Duties: Perform any other duties required to ensure the smooth running of the branch.

Required Skills & Qualifications:

Experience within the HVAC industry
Experience in a similar role or environment
Computer literate
Excellent verbal and written communication skills
Logical thinker with proactive problem-solving abilities
Good organisational skills
Ability to work effectively both as part of a team and independently
Proactive, accurate, flexible, and willing to learn new skills
Self-motivated

Please register your interest if you would like to learn more about this opportunity.