Order Management Manager

Order Management Manager

Salary: £45,000 – £55,000 (DOE).

Hours: Full-time, Monday to Friday, 9am to 6pm.

Location: Hybrid, three days in the office, flexible to work out of the central London and Southwest London office.

Looking to step into a high-impact finance role where no two days are the same? Join a thriving, people-focused Retail company experiencing rapid growth across the UK! We’re on the hunt for a dynamic Order Management Manager to bring fresh energy, process expertise and leadership to our finance function.

We’re more than just spreadsheets – we’re a supportive, fast-paced organisation that values collaboration, autonomy, and celebrating wins together. Our finance team works closely with operational staff across our vibrant locations, and your role will be central in making sure everything runs smoothly, from daily cash reports to month-end reconciliations. You’ll play a key role in developing and mentoring staff, improving systems, and making real-time decisions that keep the business on track.

You’ll be joining a company where culture matters. Whether it’s through team-building events, learning lunches, or just a great coffee and a chat, we believe in growing our people. Many of our team members have grown into senior leadership roles, thanks to our hands-on support, structured training, and commitment to personal development.

Why You’ll Love This Role of Order Management Manager:

Be the bridge between head office and our bustling retail sites
Help shape how we do things – from automating processes to rolling out best practices
Work across functions with a mix of hands-on financial reporting and strategic analysis
Lead and mentor a small, dedicated team who support you in day-to-day operations
Enjoy working in a modern, flexible hybrid setup (some travel to sites involved)
Real opportunity to make your mark during an exciting time of national expansion

The primary aim of the role will be to provide group-wide management support to cash-handling sites, reports to Head Office maintained and identifying opportunities to improve processes.

Key Responsibilities of the Order Management Manager:

What We’re Looking For:

Reconciling retail sales with payments received, including credit card settlements, physical cash and bank reconciliations.
The focus on transactional finance accounting within NetSuite ideally.
Routine checks of cash taking records / Daily Sales
Maintaining relevant cash taking standard operation procedures
Tracing/reconciling of cash & card takings from site to company bank account
Reconciling the balance sheet each month and investigating any discrepancies
Overseeing sales reporting from sites to key stakeholders
Preparing and circulating GP reports, in collaboration with Business Analyst/Management Accounting team
Supervising & mentoring finance staff situated at retail sites
Mobilisation of new sites, planning cash handling procedures
Assist in setting up cash office requirements including equipment
Reconcile stock movements each month, ensuring movements accounted for in MI’s
Maintain incentive reporting, reviewing variances with individuals, and summarising amounts payable
Providing insights to improve efficiency of function
Analyse and optimise the Order 2 Cash process, identify areas for improvement, and implement automation solutions

Essentials:

3 years or more experience in an Order Management Manager role, ideally within the retail sector.
Experience line managing a team of 8, including training and coaching.
Have previously worked in a high transactional retail environment.
Strong cash reconciliation experience.
Highlighting cash variances and taking appropriate action.
Solid understanding of the full Order to Cash cycle, from operations to reporting.
Strong grasp of core accounting principles.
Comfortable using finance systems (ERP, EPOS, billing tools).
Excellent communication and team leadership skills.
Experience with clearing and cash control accounts.
Ideally have previous experience implementing projects.

Nice to Have:

Professional accounting qualification (or working towards AAT / ACCA / CIMA).
Experience with NetSuite is a plus.
High attention to detail and strong organisational skills.

What’s in it for You:

A clear path for progression – grow with us as we expand
Study support for AAT / ACCA / CIMA if you’re part-qualified
On-the-job training with modern finance tools and systems
Hybrid working and travel to interesting sites
A supportive and social team that genuinely enjoys working together

Sound like your next step?

If you’re a proactive, confident finance professional with a passion for process improvement and team leadership, we’d love to hear from you. Apply today and be part of something exciting!