Personal Banker

Job Title: Personal Banker
Location: Hounslow
Salary: £25,500 per annum
Job Type: Full-Time, Permanent

About the Role

We’re currently seeking an enthusiastic and customer-focused Personal Banker to join our team in Hounslow. This is an exciting opportunity for someone with a strong background in customer service or banking to take the next step in their career.

As a Personal Banker, you will play a key role in supporting the branch to achieve its sales goals by delivering first-class service to existing clients and by helping to attract and retain new clients. You’ll be part of a dynamic, professional team where your contributions truly matter.

Key Responsibilities

Build and maintain strong client relationships, identifying new business opportunities through referrals, internal networks, and personal connections.

Deliver superior customer service, handling phone and email enquiries efficiently and professionally.

Promote the bank’s products and services by understanding customer needs and offering tailored solutions.

Process new account applications and service requests, including account openings, remittances, postal services, and cheque despatches.

Support anti-money laundering (AML) compliance by preparing risk matrices and maintaining accurate records.

Operate and manage cash handling functions in line with internal controls and procedures.

Represent the branch at external business development and sales events.

Provide cover for clerical staff and other team members as required.

What We’re Looking For

Prior experience in retail banking, customer service, or a sales-related role (preferred).

Excellent interpersonal and communication skills, both written and verbal.

Strong sales ability and confidence to recommend appropriate products and services.

Self-motivated and target-driven with a professional and customer-focused approach.

Highly organised with the ability to manage multiple tasks effectively.

Comfortable working independently and as part of a wider team.

Why Join Us?

Be part of a supportive and collaborative branch team

Develop your skills through real-world experience and interaction with a diverse customer base

Opportunity to attend external events and grow your local professional network

Stable, permanent position with a competitive salary of £25,500

Ready to apply?
If you’re passionate about delivering great service and want to make a real impact, we’d love to hear from you.