Travel Customer Service Team Leader

Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences.

You’ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.

Our client’s ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.

The is an office based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Service Team Leader:

Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
Monitor team performance, providing feedback, training, and support to enhance skills and productivity
Manage complex customer enquiries and escalations, ensuring timely and effective resolution
Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
Collaborate with internal departments to streamline workflows
Assist with resource planning, scheduling, and shift management to meet business needs
Support continuous improvement initiatives and contribute to the development of team processes and best practices

Skills required for the role:

Proven leadership experience within the travel industry, ideally in post-booking or customer service teams – essential
Strong passion for travel and cruises, with a customer-centric mindset
Ability to motivate and inspire a team while managing performance effectively
Highly organised with strong attention to detail and problem-solving skills
Proficient in Microsoft Excel and general computer applications
Flexible, proactive, and able to work collaboratively in a fast-paced environment
Previous experience in the airline industry and proficiency of a GDS is essential

If you’re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!

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