Technical Administrator

Job Title: Technical Administrator

Location: Bracknell

Salary: Competitive

Job Type: Permanent / Full time (37 hours per week)

About BSRIA:

BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation.

Committed to shaping the future of the built environment, BSRIA collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consult- ants equip businesses and consumers with the insights and tools needed to create better buildings. Headquartered in Bracknell, UK, with offices in China and the USA, BSRIA supports a global network of organisations and corporations in the built environment.

About The Role:

Responsible for ensuring efficient daily operations, supporting business processes, building and maintaining strong customer relationships and improving organisational effectiveness. This role involves coordinating cross-functional activities, managing administrative tasks, streamlining and documenting workflows, and providing operational support across BSRIA.

Exciting work you will be doing:

Operational Excellence & Efficiency:

Assisting the implementation and delivery of operational policies and procedures.
Support BSRIA with process optimisation and project coordination to ensure smooth operations.
Coordinate with colleagues to ensure correct interpretation of customer requirements and subsequent delivery thereof.
Monitor and manage opportunities.
Facilitate stakeholder feedback.
Ensure corporate platforms such as the CRM are utilised in accordance with company policy.
Provide technical support to customers to facilitate delivery of services
Provide technical support to engineering resource, to facilitate delivery of services
Identify process challenges and propose streamlined alternatives.
Support the execution of strategic initiatives and business plans.

Administrative & Logistics Management:

Coordinate and action responses to customer enquiries, ensuring availability of necessary resources.
Maintain databases, records, and reports for business operations.
Complete project documentation including use of customer platforms

Financial Performance & Management:

Assess project proposals and data for value optimisation.
Ensure timely provision of proposals in coordination with project leaders.

Communication & Stakeholder Management:

Prepare business insights as requested by the Management team.
Liaise with stakeholders as business demands.
Prepare proposals and operational data as required.

Quality:

Adhere to corporate and quality policies and where new or modified versions are required, engage with stakeholders to ensure alignment across the organisation.
Maintain compliance with ISO/IEC 17025, ISO 9001 and other corporate policies.
Maintain detailed records of activities and ensure documentation is accurate and complete.

About you:

Skills Required:

Strong team player
Good IT skills – Microsoft Office
Ability to prioritise and multi-task and work in a fast-paced environment
Confident, accurate, analytical, and commercially aware
Experience in report creation for sales analysis or similar (Desirable)

Qualification(s) Required

Minimum of 2 years of experience in an administrative role.

What BSRIA can offer you:

Workplace Pension Scheme
Life Assurance – 4 times annual gross reference salary
Help@Hand – Online GP Support Services and discount platform
26 Annual Holidays (pro-rata) and additional Bank Holidays
Eye tests
Electrical Vehicle Charging point in the car park
Employee well-being: Employee Assistance Program (24/7 confidential service)

Please click on the APPLY button to send your CV and Cover Letter for this role.

Please Note: We are unable to provide sponsorship for this role so all applicants will need to already possess the right to live and work in the UK in order to be considered

Candidates with the experience or relevant job titles of: Senior Administrator, Contracts Administrator, Commercial Support, Administrator, Admin, Sales Support, Office Assistant, Office Support, General Admin and Team Administrator may also be considered for this role.