Support Team Administrator

Ellis Mason have partnered exclusively with a highly successful business in Bishops Stortford to help them find 2 x SUPPORT TEAM ADMINISTRATOR’S . This role is both a customer service and administrative position.

There are currently 5 in the team, including the manager, however this team is one part of a division and therefore works closely with another couple of teams to support the division manager.

The corporate business operates from plush offices in Bishops Stortford and employ approx. 80-90 employees in total.

The SUPPORT TEAM ADMINISTRATOR role could suit most people as they will consider both experienced office workers and graduate’s, however a minimum of 1 year work experience is essential (even if its throughout studies).

THE SALARY & BENEFITS

Salary £26,000 per annum
Monday to Friday office hours of 10am – 6pm on a permanent, full-time basis (if an issue this can be discussed)
Support & training from an experienced manager
Modern, polished offices
20 days holiday plus Christmas time off (also the 8 bank holidays) a possible extra 4 days holidays available
Government pension scheme
Career progression and salary progression available over time
Free on-site or local parking (within a few mins walk)

THE JOB

The main duties included within the role of the SUPPORT TEAM ADMINISTRATOR , are:

Building strong working relationships with the businesses smaller accounts
Being the day-to-day support for the accounts, assisting them with things such as: quotations, orders, timeline queries, trouble-shooting, payments, etc
Completing the online set-up for new customer accounts
Answering incoming calls and logging queries in the form of support tickets
Calculating and amending quotations for new business enquiries
Coordinating with the under-writing team to gain approval for new customer accounts
Actioning credit checks and informing customers of the outcome
Completing all relevant documentation and then sending this out to the customer
Monitoring received documentation, chasing where necessary for missing files
Generating relevant reports when required
Supporting an internal account management team with answers and requests for information
Providing training on the online portal system to customers, ensuring that they understand how to navigate important pages
Regular handling queries and working with internal teams and management to find the solution and answers

Ideally the role will be based on a 10am-6pm shift basis as the current department works 9am-5pm but a new business win requires the office to be covered until 6pm. However, alternatives like a rota basis may be able to be able to be considered. Initially, we are looking for a permanent 10am-6pm (ideal scenario).