Sports Facility Team Leader / Assistant

Job Title: Bolder Community Team Leader

Location: Isleworth

Salary: – £13.85 per hour (inclusive of Holiday pay element)

Job type: Casual contract

Working Hours: Hours may depend on timings of facility bookings.

Closing Date: Monday 7th July 2025 9.00am

About The Role:

You will assist in all aspects of the day-to-day operation of the Community use facilities and its associated services. You will have responsibility for the whole school site, grounds and resources to provide a safe, efficient and effective environment for customers as well as the facilities used for community use outside of school hours. You will assist the site and facilities team to ensure high standards and to contribute to the aims of the school to the standards set by Governors.

Key Responsibilities:

Community use facilities and equipment:

Complete the duty checklist at the beginning and end of shifts and report any issues
To welcome all visitors (club coaches, participants parents, volunteers) positively with a smile and build positive relationships with visitors during their use of the site
To be responsible for the setting up and clearing away of equipment for the sports and community use facilities
To assist with special events e.g. open days, promotional events, filming companies
To ensure high standards of equipment maintenance and cleanliness
To assist with handling enquiries and taking bookings/reservations
To support appropriate marketing and promotional activities
To pro-actively engage with local community sports clubs, companies and voluntary organisations to increase the number of facilities bookings across the school site
To assist with the coordination and regular review of community use provision
Supervision of customers in all areas of the facility
Ensure a high level of customer service is provided at all times
To assist the collection of customer feedback relating to the community use provision and ensure all quality assurance systems and procedures are adhered to
To ensure customer use is in line with the Bookteq booking system and all bookings are accurate on the system
Support the community use department to respond to all enquiries within 24 hours by regularly checking the bookings email account and voicemails
To undertake administrative tasks as appropriate

General Responsibilities:

Maintain the buildings, record maintenance and housekeeping standards including the reporting of hazards, damage or maintenance issues
Ensure accidents, incidents and near misses are reported in line with Academy policy
To be responsible for promoting and safeguarding the welfare of young people and community users
To understand and implement the Academy policies and procedures as they relate to the delivery of services to pupils as well as the local community and in particular health and safety, equal opportunities and child protection policies and codes of conduct
To contribute to the overall ethos and aims of the Academy
Participate in training opportunities and professional development as required
Locking up and opening up of the building
Liaising with cleaning staff as and when necessary
General caretaking duties
Checking and cleaning facilities before bookings in line with the duty checklist to ensure the highest standards of cleanliness and satisfaction from customers
Checking bins around the site and emptying bins and re-lining where appropriate
To ensure all duties are completed within required time frames, accurately and in a professional manner
To provide first aid care as required
Implementation of emergency operating and standard operating procedures
Attendance at meetings as and when required
Undertake similar duties commensurate with the level of the post as required

About you:

Essential:

Working knowledge of health and safety
Experience in community sports centre and/or site team role
Good organisation, communication and interpersonal skills
Good knowledge and experience using Microsoft packages (Word, Excel, etc.)
Interpersonal skills to form and maintain positive working relationships with students colleagues, customers and partner organisations
Good oral and written communication skills

Desirable:

First aid training
Driving License
Experience of working in an educational setting
Experience of using booking systems for lettings and communicating with customers to secure bookings

Additional Information:

No agencies should apply and we do not accept CVs.

Please note that we do not offer sponsorship so we cannot accept applications from candidates who do not have the right to work in the UK.

Please click on the APPLY button where you will be emailed a copy of the application form to complete and return via email.

Candidates with the relevant experience or job titles of; Community Team Leader, Facilities Maintenance Assistant, Groundskeeper, Facilities Management, Maintenance Coordinator, Maintenance Supervisor, Sport Facilities Advisor, Facilities Coordinator, Sport Facilities Assistant, Facilities Management Coordinator may also be considered for this role.