Service Delivery Officer

Description

This job is for 20 hours per week.

We’re looking for a Service Delivery Officer to play a pivotal role in ensuring the smooth and efficient delivery of our services. This is a fantastic opportunity to work at the heart of our operations, supporting both internal teams and our valued customers.

Key Responsibilities
Monitoring the flying programme and escalating service impacts.
Managing and verifying operational data for reporting and billing.
Preparing and publishing weekly/monthly reports and trend analyses.
Chairing the Weekly Joint Service Delivery Meeting.
Supporting the Service Credit Regime and assisting with NCI and Enhanced Performance reports.
Managing the FOps Metrics system and responding to data-related queries.
Supporting NATO Support and Procurement Agency (NSPA) actions for ATr aircraft.
Deputising for the Service Delivery Governance Manager during absences.
Ensuring compliance with audit requirements and contributing to continuous improvement.

Skills, Knowledge & Expertise
Proficient in Microsoft Office, especially Excel and Word.
Flexible, adaptable, and thrives in a dynamic environment.
Analytical with a keen eye for detail and a methodical approach to problem-solving.
Confident in presenting data and engaging with stakeholders at all levels.
Experienced in working under pressure and meeting tight deadlines.
Ideally familiar with airline operations and terminology.

Job Benefits

On top of your basic salary, you’ll receive;

Annual bonus scheme (eligibility in current year subject to bonus rules)
Private Medical Insurance
Electric Vehicle Scheme
Hybrid working available (not applicable to rostered and shift based employees)
Health Cash Plan
Life Assurance Cover
Income Protection
Contributory Pension Scheme
Local Gym Discount
Plane Saver (Credit Union)
Family fun days/ battlefield tours/ adventure training
Additional annual leave based on length of service