Senior Operations Coordinator

Senior Operations Coordinator

KT & Coe are delighted to working with an excellent client based in Norfolk. Who are a fast-growing organisation, passionate about helping clients navigate change and optimise how they work through the effective use of technology. The team of technology and digital specialists bring expertise, energy, and a shared commitment to doing the right thing for our clients. They work with a diverse range of organisations on complex, high-impact projects and pride ourselves on making a measurable difference.

Role Purpose

The Senior Operations Coordinator is a pivotal role in ensuring smooth and efficient day-to-day operations. This position focuses on workforce planning, contract administration, and recruitment, while also supporting the Director of Operations in driving operational excellence across the organisation.

This is a role for a proactive, highly organised, and commercially aware individual who thrives in a fast-paced environment. You’ll oversee a wide range of administrative and compliance-related tasks, with particular emphasis on recruitment, onboarding, induction, offboarding, and workforce planning.

Key Responsibilities

Contract Administration

Create and manage Statements of Work (SOWs) for client engagements, ensuring accuracy, compliance, and alignment with commercial terms.
Track all active SOWs, monitoring progress and renewal timelines.
Generate and maintain accurate associate contracts, ensuring they align with agreed terms.

Resource Planning & Recruitment

Maintain workforce planning visibility, tracking resource availability and relevant skills.
Manage the recruitment process from job postings to candidate selection, liaising with internal teams, networks, and external agencies.
Oversee onboarding and induction for employees and associates, ensuring a smooth transition into the organisation.

Internal & External Communication

Act as a central point of contact between internal teams, associates, clients, and leadership.
Support team planning meetings and ensure effective communication across departments.
Monitor shared mailboxes and handle enquiries promptly and professionally.

Compliance

Oversee joiner, mover, and leaver processes to maintain operational efficiency and compliance.
Ensure processes meet policy requirements for time off, timesheets, expenses, and travel bookings.
Track and report on key operational metrics.

Sales & Event Support

Provide operational support for bids and proposals, ensuring timely and compliant submissions.
Coordinate event-related logistics to ensure smooth execution.

Behaviours & Capabilities

Highly diligent with exceptional attention to detail.
Structured, reliable, and able to work independently.
Adaptable, hands-on, and calm under pressure.
Strong communicator with commercial awareness.
Continuous improvement mindset, always seeking process enhancements.

Experience Required

Essential

3+ years in an operational role within an SME or larger organisation.
Strong understanding of operations and process improvement.
Experience in HR administration and recruitment.
Proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint).

Desirable

CIPD Level 5 or above.
Familiarity with HR systems and contract management tools.
Experience with Employer of Record (EOR) processes.

Values Alignment

We are looking for someone who demonstrates:

Teamwork – collaborative and inclusive.
Adaptability – embraces change and improvement.
Drive – proactive and results-focused.
Integrity – acts with honesty and responsibility.
Commitment – dedicated to achieving goals.

What Success Looks Like

Smooth daily operations with clear processes.
Recruitment aligned with commercial needs, delivering high-quality hires.
Efficient onboarding and offboarding processes.
Accurate and compliant contract management.
Recognition as a dependable and solutions-focused team member.