Senior IT Engineer

Senior IT Engineer

Sevenoaks

£40-45k

Join a fast-paced, customer-focused IT services team as a Senior Support Engineer, supporting and maintaining modern IT infrastructures across a broad client base. This role involves troubleshooting complex issues, managing escalations, and working with a wide range of technologies.

Key Responsibilities

Provide 3rd line support and resolve escalated technical issues across servers, networks, cloud, and desktop environments

Maintain infrastructure: AD, Exchange, firewalls, backup systems, virtualisation platforms (Hyper-V, VMware)

Ensure SLAs are met and deliver outstanding customer service via phone, email, and remote support

Accurately document support activities and update client systems

Liaise with 3rd party vendors to manage escalations and resolve issues

Key Skills & Experience

Proven 3rd line IT support experience in a managed services or enterprise environment

Strong knowledge of Windows Server, Microsoft 365, Azure, Exchange, SharePoint, Intune, and Active Directory

Virtualisation: VMware (vSphere, ESXi), Hyper-V

Backup technologies: Veeam, Commvault

Solid networking skills: TCP/IP, DNS, DHCP, VLANs, VPNs, firewall config (FortiGate, Palo Alto, Meraki etc.)

Scripting experience (PowerShell); knowledge of SQL, Linux, and MacOS a plus

Excellent communication, documentation, and problem-solving skills

Relevant IT certifications are an advantage (e.g. Microsoft, VMware, Cisco)

Be part of a collaborative team where your expertise will drive real impact for clients.
Apply now to take the next step in your IT career.