Senior Customer Advisor

Reed is recruiting for a Senior Customer Service Advisor in Yatton, Somerset, on a full time, permanent basis.

This is a great location for anyone based between Weston super-mare and Bristol, looking to cut down on their commute to work.

Roles & Responsibilities:

Providing support to the Supervisor and team of 4 Advisors

First point of contact for specific customers (Mix of current, long-standing customers and new enquiries)

Fulfilling Customers’ needs

Progressing Orders to ensure On-Time Delivery

Assisting the customer regarding new enquiries and products

Duties:

Assist Supervisor with overseeing the team of 4 advisors

Cover Supervisor where needed, training given on reports/data required for higher management

Occasionally attend meetings in Supervisors absence, training given on this

Provide regular feedback to line manager

Responsible for the correct and timely processing of orders received, including product set up.

Continual Review of Customer Service priorities to ensure meets and exceeds customer expectations

Liaison with other departments (manufacturing, packing and logistics) to ensure customer delivery performance is achieved and improved

Logging, investigating and progressing of customer complaints with a view to preventing reoccurrence

Raise any credit notes to be issued

Supporting, suggesting and Implementing new ideas and processes to improve the customer experience

Supporting new enquiries to the business, providing admin and customer facing support to ensure customers receive quotes in the specified timeframe

Deal with all enquires via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.

To be an ambassador for the business if asked any questions by visiting customers and clients

Proactively solve problems and make decisions with the best interest of the company in mind

Checking and completing daily reports.

Actively involved in presenting a positive view of the company, working closely with the Area Sales Manager

Use of a range of software including email, spread sheets and databases

Document processes clearly for repeat use and also for others to follow

Ensure that standards of work and productivity are maintained

Create a positive environment, orientated to trust, fairness, creative thinking and cohesive team effort

Motivate and inspire team members leading by example and conducting yourself in a professional and positive way.

Provide regular feedback to line manager

Other reasonable duties assigned by management

About you:

Previous customer service skills

Communicate effectively

Competent IT user

Ability to work to deadlines

Adaptable to change

Work as part of a team

Helpful, courteous, polite

Flexible and willing to learn

Good time keeping

Hours:

Monday – Thursday 8.30am – 5.00pm (45 minute lunch)

Friday – 8.30am – 4.00pm (hour lunch)