Sales Office Administrator

Customer Service & Sales Administrator
Location: Tewkesbury
Salary: £27,435 per annum

This position is being offered on a Temp to Perm basis

An excellent opportunity has arisen for a motivated and professional Customer Service & Sales Administrator to join a well-established business based in Tewkesbury. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering first-class customer service, and has strong organisational skills.

The Role

Working as part of a busy team, you will be responsible for handling a high volume of incoming calls and emails, processing sales orders, and ensuring a smooth flow of communication between customers, and internal departments. This role requires accuracy, efficiency, and the ability to provide exceptional customer service at all times.

Key Responsibilities

Processing sales orders received via email, fax, and phone
Ensuring all orders are accurately input into the system
Liaising with customers and depot staff regarding orders and delivery issues
Working closely with stock control and distribution teams
Answering general customer enquiries and resolving queries
Providing Reception and switchboard cover when required
Investigating and actioning customer credit issues
Assisting with invoice distribution and other administrative tasks
Contributing to ad-hoc projects and supporting senior management when needed

Skills & Experience

Essential:

Previous experience delivering excellent customer service
Exceptional telephone manner and communication skills
Strong organisational skills and ability to prioritise effectively
High attention to detail with accurate data entry skills
A proactive “can-do” attitude with the ability to work under pressure
Strong interpersonal skills with the ability to work well in a team
IT proficiency including MS Office (Word, Excel, Outlook)

Desirable:

Previous experience in a sales or order-processing environment

What’s on Offer

Competitive salary of £27,435 per annum
A supportive team environment
Opportunities for training and professional development

If you are an enthusiastic and adaptable individual with a passion for delivering exceptional customer service, we would love to hear from you.

Please send your cv to

COM1