Sales and Customer Support Coordinator

Position: Sales and Customer Support

Office-based (with occasional flexibility) – Cheltenham

Salary: Up to £35,000 DOE

Hours: Full-time, 37.5 hours per week

Do you have previous experience working within Estate Agents Construction sales? Are you looking for an exciting role that blends sales, customer service and project support, if so, then look no further.

We’re seeking a proactive, confident, and highly organised individual to join our clients small but ambitious team as a Sales & Customer Support Co-ordinator. This hybrid role blends customer care, sales support, and project/office administration.

You’ll be the key point of contact for customers throughout their journey—from initial enquiry to post-handover care—ensuring a seamless, professional, and personal experience. This is not a traditional sales role; we’re looking for someone who can build trust, provide continuity, and deliver exceptional service.

Key Responsibilities

Sales & Customer Journey

Liaise with estate agents to manage property enquiries and viewings
Oversee the reservation process and customer journey through to handover
Conduct home demos, manage customer choices, and coordinate handovers
Act as the main point of contact post-handover, managing the defects period and ongoing care
Report on sales and customer care in senior management meetings

Project & Office Support:

Support the Office Manager with general admin and project-related tasks
Apply for postal addresses, liaise with councils, and set up utility meters
Maintain subcontractor spreadsheets, manage filing, and support H&S documentation
Assist with pre-sales processes and land sourcing admin
Use systems such as Excel, Word, Outlook, SharePoint, and housebuilding software (training provided)

What We’re Looking For

Experience in housebuilding/ construction sales or estate agents

Strong organisational and administrative skills
Confident communicator, well-presented, and professional
Proactive, flexible, and willing to “muck in” as part of a small team
Comfortable taking responsibility and working independently
Able to provide continuity and build trust with customers
Confident reporting to senior management and contributing to strategic discussions

Benefits:

20 days holiday + bank holidays
Government pension scheme (NEST)
Opportunity to grow into a managerial role
Exclusive, close-knit team environment