Resident Service Associate
More than 06 months
Medium Level
Project detail
Resident Service Associate
Location: Central London
Salary: £27,000 – £30,000 per annum (depending on experience)
Hours: Full-time, shift-based
Contract Type: Permanent
Hyperion Partners are delighted to be working on behalf of a prestigious client to recruit a polished and service-driven Resident Service Associate for a luxury residential development in Central London. This is a fantastic opportunity to join a professional, high-performing team in a building renowned for its exceptional standards and first-class resident experience.
The Role
As a Resident Service Associate, you will play a central role in delivering a warm, welcoming, and responsive service to all residents and their guests. Acting as the go-to person for a variety of requests, you will be a visible and approachable presence in the building, supporting the wider concierge and operations team to ensure seamless day-to-day service delivery.
Key Responsibilities
Provide an outstanding, front-facing service to residents and visitors
Handle a wide range of enquiries, requests, and minor maintenance issues with efficiency and professionalism
Support the delivery of resident events, lifestyle services, and on-site amenities
Manage and log parcels, post, and keys accurately and securely
Monitor shared spaces, ensuring they remain clean, tidy, and welcoming
Liaise with facilities and maintenance teams to report and follow up on building issues
Uphold high levels of discretion and confidentiality at all times
About You
Experience in a residential, hospitality, or customer service environment is highly desirable
Friendly, approachable, and confident in dealing with a wide range of people
Strong organisational skills and excellent attention to detail
A genuine passion for delivering outstanding service
Able to remain calm under pressure and handle situations with diplomacy
Presentable, professional, and comfortable working as part of a team
Tech-savvy with basic IT skills; knowledge of property management systems is an advantage