Resident Experience Assistant

Resident Experience Assistant – West London – £32,000 + Discretionary Bonus

My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new residential Build-to-Rent development in West London compromising of 270+ apartments.

You will be responsible for providing onsite property management services, delivering first-class customer experience. You be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

The successful candidate will be a good team player with strong organisational and communication skills, have the ability to work under pressure and a willingness to learn. A self-motivated individual, that is able to demonstrate reliability, flexibility and initiative.

Responsibilities

Provide first class customer service to residents, being the first point of for all residents and visitors
Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
Management of amenity space hiring
Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
Completing all applicant vetting in line with procedures
Ensuring marketing portals remain up to date at all times
Organising and running tenant services via third parties and in-house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports; determining deposit returns
Arrears chasing and reporting
Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

Skills and Experience Required

Strong customer service ethic / background within the property industry
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage

Working Hours: 4 days on, 4 days off, 12 hours days between 8am to 8pm with 1 hour lunch break
Salary: £32,000 Dependant on Experience + Discretionary Bonus

For more information, please contact Megan on the Business Support desk.

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