Property Services Helpdesk and Facilities Manager

Property Services Helpdesk & Facilities Manager

Location: Raynes Park (Hybrid)
Salary: Circa £45,000
Contract Type: Full-Time, Permanent

We are looking for a Property Services Helpdesk & Facilities Manager to lead the charge in delivering top-tier property services. If you’re a natural leader with a passion for operational excellence and supplier management, this is your chance to make a real impact.

What You’ll Be Doing

This isn’t just a facilities role—it’s a leadership opportunity. You’ll be at the heart of our property operations, driving service quality, managing key supplier relationships, and leading a high-performing Helpdesk team. You’ll ensure our buildings run smoothly, safely, and efficiently—so our people can do their best work.

Your Day-to-Day Will Include:

Leading and developing the Helpdesk team—coaching, setting goals, and celebrating wins.
Managing the Helpdesk inbox—ensuring maintenance requests are logged, assigned, and resolved swiftly.
Overseeing planned and reactive maintenance—keeping our spaces safe and functional.
Creating and managing SLAs and KPIs—holding suppliers to high standards.
Driving continuous improvement—streamlining processes and enhancing service delivery.
Raising purchase orders and coordinating with contractors and site teams.
Acting as the go-to expert for complex property queries.
Leading tender processes for contract renewals and onboarding new suppliers.

What You’ll Bring

Proven leadership experience in facilities or property services
Strong background in commercial property management
Skilled in supplier negotiations and contract tenders
Confident managing SLAs, KPIs, and performance metrics
Organised, communicative, and solutions-focused

Ready to Lead the Way?

If you’re ready to take ownership, drive change, and help shape the future of our property services—we’d love to hear from you, apply now!!