Property Claims Handler

Job title: Property Claims Handler

Salary: £30,000

Location: Glasgow

PURPOSE OF ROLE

We’re recruiting on behalf of our client for a Property Claims Handler to join their Glasgow-based team. The role involves assessing and managing non-complex property claims within authority limits, ensuring compliance with internal policies and industry regulations.

RESPONSIBILITIES

Assess and manage non-complex property claims accurately
Determine policy liability, calculate reserves, and settle claims within set authority
Maintain strong client relationships and meet SLA commitments
Prioritise and manage caseload efficiently
Handle customer complaints effectively
Stay updated on company policies and regulatory requirements
Support operational projects as needed

DAY-TO-DAY

Review and process incoming property claims
Liaise with clients and customers to clarify claim details and next steps
Maintain records and documentation in accordance with internal procedures
Handle customer communications and enquiries with a high standard of service
Ensure adherence to compliance and regulatory frameworks

EXPERIENCE

Experience in a claims handling role is essential
Property claims experience preferred
CII qualification desirable, not essential
Strong customer service and communication skills

SKILLS

Excellent interpersonal and communication abilities
Sound knowledge of property claims processes
Strong organisational and time management skills
Understanding of compliance and regulatory standards

If you have the relevant experience or know someone that does please contact me now on 07458 162 859 or email us at