Pre litigation Claims Handler

Job Title: Pre-Litigation Claims Handler
Location: Uxbridge
Salary: £26,500-£30,000 *Experience dependent
Job Type: Full-Time Permanent
Start Date: ASAP

About the Role:

We are currently seeking a dedicated and proactive Pre-Litigation Claims Handler to join our growing pre-litigation team. In this vital role, you will be responsible for reviewing aged debt, negotiating settlements, and identifying claims suitable for litigation. You will also play a key part in onboarding clients and instructing panel solicitors where appropriate.

This is a fantastic opportunity for a confident negotiator with solid credit hire experience who thrives in a fast-paced legal environment and is committed to delivering excellent results.

Key Responsibilities:

Proactively negotiate with third parties to secure successful settlement outcomes
Apply the ABI GTA, relevant case law, and credit hire principles to resolve cases effectively
Assess prospects of success for credit hire, storage, and recovery claims, including liability disputes
Analyse and interpret Basic Hire Rate (BHR) reports
Manage your own caseload efficiently and maintain strong organisational discipline
Initiate outbound calls to insurers to discuss cases and agree on settlements
Conduct thorough case reviews prior to escalation for litigation
Evaluate impecuniosity and assess supporting evidence
Provide excellent client care to gather necessary information and onboard clients for litigation

Essential Skills and Experience:

Previous experience in credit hire is essential
In-depth knowledge of the ABI GTA and credit hire case law
Strong background in RTA claims, with the ability to assess liability and indemnity issues
Familiarity with the MIB and related agreements
Confident telephone manner and excellent negotiation skills
Organised and detail-oriented with the ability to prioritise a busy caseload
Exceptional verbal and written communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and case management systems
Numerate, with the ability to interpret and negotiate hire invoices
Collaborative team player with a positive, solution-focused attitude

Why Join Us?

Dynamic and supportive team environment
Opportunities for professional growth and development
Competitive salary and benefits package
Chance to make a real impact in a key area of the business
Fantastic Salary between £26,500-£30,000 *Experience dependent
Monday-Friday only 9am- 5pm
Hybrid working model.
Free parking on site
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days of holiday plus Bank Holidays
Life Assurance (x4 salary)
Pension
Monthly McDonalds breakfast
Company Events

Ready to apply?

If you have the experience, drive, and skill set we’re looking for, we’d love to hear from you. Please submit your CV today!