Polish Speaking Technical Support Agent

Polish Speaking Technical Support Agent

Newark, Part Time, Permanent, Hybrid/Remote Working available

Salary £26,255 pro rata rising to £27,255 pro rata after probation

We are seeking a Polish Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is part time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.

THE BENEFITS

With the position of the Polish Speaking Technical Support Agent you will receive many benefits including:

Birthday off
28 days of holiday increasing up to 5 more with each year of the service
Holiday buy/sell scheme (up to 3 days)
Sick pay – increasing with the length of service
Paid volunteer day
Employee Assistance Program
Hybrid working/remote working after probation
£1,000 Salary Increase when passed 6 month probation
THE ROLE

As a Polish Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include:

Offering technical support in both Polish and English
Using CRM and other systems to log incidents
Providing solutions to technical faults
Escalating technical queries when required
Monitor group mailboxes, ensuring all inbound queries receive a response
Providing excellent levels of customer service and support
THE CANDIDATE

An ideal Polish Speaking Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:

Fluent in written and spoken Polish and English
Excellent problem solving skills
Attention to detail
Great communication skills
Flexible approach to working hours
This role would suit somebody looking to work between 20 – 30 hours a week

Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.