Planning Coordinator

We are the internal recruitment partner for our client; a market leading white goods manufacturer voted a UK Top Employer for the last 6 years and established for over 100 years.

We are presenting an exciting opportunity for a Planner to join the team based in Peterborough.

If you are looking to work for a well-known brand with a supportive team that offers full training and development opportunities, then we want to hear from you!

Responsibilities:

Optimise field engineers’ working areas to ensure service levels of 3-3.5 days.
Handle inbound calls and emails to support efficient field operations and a positive customer experience.
Maintain optimal engineer coverage across all regions and skillsets.
Forward-plan engineer workloads to reduce travel and unallocated time.
Identify causes of under-utilisation or service delays; suggest improvements.
Balance workloads between employed and contractor engineers.
Reallocate appointments when needed to maintain customer trust.
Professionally handle FSE and internal communications.
Resolve escalations within SLA and implement preventative measures.
Collaborate with area planners and supervisors to drive regional success.

Requirements

Previous experience within a fast paced, customer focused environment
Excellent written and verbal communication skills
Highly organised with strong attention to detail
Ability to think on your feet and resolve queries
Flexible and adaptable to changing situations
Ability to work well in a team and independently
Good IT skills

Benefits

A salary of £23,492 per annum
Working hours (alternates weekly): Mon-Thu 07:30-16:00, Fri 07:30-15:30 / Mon-Thu 08:30-17:00, Fri 08:30-16:30 and 1 in 7 Saturdays 08:00-12:15
Up to 30 days annual leave plus bank holidays
Pension – Up to 5% matched employer contributions
Free onsite parking
Team social events and fun days
Staff, family, and friends discount available on company products
Excellent career progression opportunities