Outbound Relationship Team Leader

Purpose of Role

Hilton-Baird Financial Solutions, a multi-award-winning commercial finance broker, is seeking a dedicated and experienced Team Leader to recruit a new team of telephone based new business generators.

The individual will initially join and gain insight into Hilton-Baird’s business ethos and learn about our business from the ground-up – acting as a player-manager. They will then play a crucial role in helping to recruit a team, training (alongside our Head of Quality and Performance) and driving the team’s performance, within a regulated business.

Quality communication, utmost professionalism and a consultative approach in helping UK businesses secure the finance they need to thrive will be key requirements for this role and the wider team.

Key Responsibilities

Team Management: Lead, motivate, and manage a team of Funding Consultants to achieve individual and team touchstones.
Training and Development: Provide ongoing training and support to team members, fostering a culture of continuous improvement and professional development.
Performance Monitoring: Monitor and evaluate team performance, providing regular feedback and implementing strategies for improvement.
Business Development: Support the team in generating new business opportunities through mainly cold calling. Warm calling will naturally commence post the development of a diary, and by building relationships with key decision-makers.
Quality Assurance: Ensure the highest level of quality and professionalism in all team interactions with clients.
Reporting: Maintain detailed records of team performance and provide regular reports to senior management.
Collaboration: Attend regular team meetings and contribute by ensuring your team are performing in line with their touchstones.
Campaigns/ Projects: Be agile to lead and deliver on specific telemarketing campaigns.

Desired skills and attributes

Educated to a high standard, ideally to at least A Level education.
Proven experience in a financial, business, or telemarketing environment.
Some previous experience in a leadership or supervisory role is highly desirable.
Excellent communication and interpersonal skills.
Strong yet collaborative leadership and team management abilities.
High level of attention to detail
A good level of business acumen.
Ability to work on own initiative and as part of a team.
Driven, hard worker with a commitment to achieving results.
Punctual, reliable, and willing to learn.
Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Benefits

25 days’ holiday plus bank holidays
Life cover 4 x salary
Auto enrol pension
Employee Assistance Programme
Annual flu vaccination
Life cover
Cycle to work scheme
Health screening
Give As You Earn
Electric Car scheme

About Hilton-Baird Financial Solutions

Established in 1997, Hilton-Baird Financial Solutions (HBFS) is part of FRP, a leading national business advisory firm with 32 offices and more than 800 team members, including 107 Partners, across the UK and overseas.

HBFS is an award-winning commercial finance brokerage which introduces businesses of all sizes to the most suitable funding solutions on the market, releasing the working capital that is fundamental to their growth. Based in Southampton, Hampshire.