Operations Officer

This is a front-line branch-based operations officer role, based in Ilford, responsible for delivering exceptional customer service, processing financial transactions, and managing account operations. The position requires strong attention to detail, compliance awareness, and the ability to support a wide range of customer requests efficiently.

Client Details

The client is a UK-regulated financial institution with a strong local presence and a focus on delivering tailored banking services. They maintain high operational standards and are committed to upholding regulatory compliance while providing accessible, community-based financial services.

Description

Act as the first point of contact for customer account queries and service requests.

Process payments and fund transfers (BACS, CHAPS, SWIFT, etc.), manage cash receipts/payments, and post transactions.

Handle administrative tasks including document scanning, voucher maintenance, and record-keeping.

Support customers with fixed deposit management, ISA transfers, remittances, and locker operations.

Assist with marketing deposit and loan products, managing complaints, and supporting the branch’s daily operational needs.

Profile

The ideal Operations Officer candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment. They will possess strong communication skills, sound understanding of compliance requirements, and proficiency in banking software and documentation systems.

Job Offer

The successful Operations Officer candidate will join a supportive branch environment with broad exposure to customer service, transaction processing, and operational banking practices. Opportunities for professional development, cross-functional learning, and a clear understanding of regulatory frameworks are also included.