Operations Administrator

Our client is seeking a proactive Operations Administrator to play a key role in keeping their office and wider business functions running smoothly. This is a varied position that supports multiple areas of the organisation including technical service administration, sales support and general office management. You’ll be central to ensuring efficiency across different teams and maintaining a high standard of service for both colleagues and customers.

Company Benefits:

30 days annual leave
Onsite parking
Private comprehensive healthcare (after probation)
Supportive, close-knit team where your contributions are valued
Potential for bonus payments linked to performance

Key Responsibilities:

Manage service requests and coordinate communication between customers and the technical support team
Ensure accurate processing of service contracts and repair invoices within the system
Support the optimisation of post-sales services, ensuring customer satisfaction throughout product and replacement cycles
Assist with loan devices, demo stock, and spare parts inventory, including stock checks and reporting
Record delivery notes and tracking details, keeping customers and engineers updated on service progress
Handle enquiries related to service parts pricing, stock availability, and delivery updates
Monitor and support the technical team with calls and emails as required
Process customer purchase orders received by phone or email
Liaise with internal teams and suppliers to ensure orders are accurately processed and fulfilled
Maintain and update sales trackers and records on Excel and shared systems
Assist with stock management, packing items for despatch, and booking couriers
Prepare and review sales quotations, tender submissions, and related documentation
Coordinate demonstration device logistics and record keeping
Welcome visitors and provide front-of-house support
Handle general emails, calls, and deliveries
Order stationery and office supplies
Keep office and meeting rooms tidy and well-presented
Support with ad-hoc tasks such as arranging catering for meetings, overseeing fire and security alarm procedures, or caring for office plants
Occasional support for finance and support for any other area, within reason.

Experience and Skills Requirements:

Strong organisational skills and the ability to manage a wide variety of tasks
Excellent attention to detail with confidence using MS Office (Excel, Word, Outlook)
Experience with ERP systems (e.g., SAP) is an advantage, but not essential
Strong communication skills, both written and verbal
A proactive and flexible approach to work, with the ability to prioritise and problem-solve effectively

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.