National IT Technician

The role of the National IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.

Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some travel may be required. Working from home can be accommodated after passing a three-month probation period but this will be dependent on workload.

If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!

Your New Role
Provide first and second level remote and onsite support to National and Regional offices including the escalation of any issues to external support partners when necessary, whilst ensuring tickets are always updated.
On-site Regional support for rollouts / new Regions (some UK, and European travel may be required).
Occasional travel for support or to assist go-lives will be required.
Physical installations of equipment onsite.
Take on support tickets for new equipment and repairs from our end users.
Forecast orders based on available stock against the number of tickets.
Ordering goods and processing their respective invoices whilst maintaining information in an asset management system.
Perform regular stock checks.
Test equipment returned and recycle for use in the business.
Arrange repairs with hardware vendors
Build and handover IT devices to our end users.
Support and physically install equipment onsite.
On-site Regional support for rollouts / new Regions (some UK, and European travel may be required). Occasional travel for support or to assist go-lives will be required.
Maintain an appropriate incident log to identify and escalate any known errors to line leaders.
Maintain an understanding of the user requirements and open issues for area of responsibilities.
Test hardware and program updates to verify whether newly implemented requirements and existing functionality operate without errors.
Co-ordinate and direct consultants, contractors, vendors and suppliers as required.
Run reports on sock movement and send them to our department finance team.
Maintain a hardware disposal log, working with the wider business to ensure asset registers are up to date.
Ensure hardware is disposed of in line of policies.
Help the wider team with project deployment of hardware such as operating system upgrades and replacement devices.
Configure and maintain telephone system used by office based and Store colleagues.
Create and maintain knowledgebase articles.
Communicate business updates such as outages to key stake holders.

About You

Experience ordering equipment and managing existing hardware
Ability to work independently and part of a team
Excellent listening, interpersonal and communication skills.
Full valid UK driving licence as travel to regions is expected as part of the role.
Familiar with ticketing systems

What You’ll get in Return

Salary starting £31,335 rising to £35,020
Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working (after passing 3-month probation)
18-month contract
weeks’ annual leave plus Bank Holidays
In office flexi-time
Full training provided
Pension scheme
Private employee medical insurance after 4 years
Company sick pay scheme
Company maternity, paternity and adoption pay after 1 year
Long service rewards
Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

*You’ll need to live within 90 minutes of your main working location

*Please be aware that this role does not fulfil the requirements for visa sponsorship

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you’re looking for a career that gives you more, apply today!