Meter Reading Scheduler

Salary – £30,051.00

Work Type – Onsite

Job Location – Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type – Permanent

Employment Type – Full Time

Working Hours – 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A comprehensive healthcare plan through our company-funded scheme
MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Best Doctors
Salary Finance
Wealth at Work courses
Deals and discounts
EVolve Car Scheme
Employee Assistance Plan
Mental health first aiders
ShareBuy
MORE Choices flexible benefits
Enhanced parental leave schemes

Job Purpose

We have a great opportunity for a?Meter Reader Scheduler?to join us!

In this role, you will be responsible for scheduling and jeopardy-managing both appointed and non-appointed meter reads across the entire North West region. This includes coordinating physical and passive meter readings for both Domestic and Non-Household customers, as well as managing appointments for off-cycle reads and supply checks.

Accountabilities & Responsibilities

Ownership of schedule for all meter reading and related activity both cyclic and off cycle
Schedule and manage jeopardy for planned and reactive work to ensure all reading activity is undertaken to agreed read windows and off cycle activity including appointments are met
Monitor and manage appointments to ensure GSS failures are avoided and customer satisfaction is achieved
Liaison with field Team managers establish a strong working relationship to ensure scheduling and resourcing are optimised to support the efficient delivery
Maintain a deliverable schedule escalating issues as appropriate to ensure management and customers (internal and external) are informed and scheduled activity is achieved
Develop an excellent understanding of the Temetra Meter Data Management System and its tools to support scheduling activity

Technical Skills & Experience

Demonstrable knowledge of regulatory customer service standards
Demonstrable knowledge of operational planning and management of activities
Possess knowledge of the relationship between meter reading / estimating / billing areas
Excellent communication skills, ability to dynamically re-plan in a live environment and communicate changes
Previous customer contact experience (face to face, phone or internal customers)
Develop a high level of competence in the use of Temetra and its scheduling tools
Good understanding of UU systems, policies and procedures
This role may not be eligible for visa sponsorship

Qualifications

GCSE level (including ‘C’ or above passes in English and Mathematics)

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.