Mandarin Speaking Banking Hall Customer Service Associate

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Ref: 23033

The Skills You’ll Need: Fluent Mandarin, customer skills, ideally a work/academic background in banking.

Your New Salary: Competitive

Office based

Permanent

Start: ASAP

Mandarin Speaking Banking Hall Customer Service Associate – What You’ll be Doing:

Request and obtain Source of Fund (SoF), Source of Wealth (SOW) from customers where appropriate
Maintain an awareness and have comprehensive understanding of the internal ‘Compliance’ Policy and Procedure and awareness of all other associated Compliance policies and procedures, and keep up to date with any changes made.
Unpaid cheques handling
Inward Remittance handling
Remittance Enquiry
Acts as cover for any other staff members include all areas of the department
Provide clerical support duties, such as filing, data input, and ad hoc projects and all operational tasks
Adhere to the Bank and Banking Department’s Code of Conduct and comply with Banking Department and the Bank’s policies and procedures manual at all times
Assisting the preparation of business, statistical, anti-money laundering, Internal Audit Requirement/Compliance Requirements reports
Any other duties assigned by the Head/Deputy Head of Banking Department, or a team leader/ supervisor

Mandarin Speaking Banking Hall Customer Service Associate – The Skills You’ll Need to Succeed:

Degree educated (preferably in Finance, Economics or Marketing )
Experience in Customer Services, Sales & Marketing, Accounting or Banking
Banking Operations
Retail Banking Financial Products and Services
Regulatory, legislative requirements and industry practice for the financial crime disciplines, including Fraud, Sanctions, and other related areas
Marketing/Sales skills
Good English and Chinese written / verbal communication
Email writing skills
Good skills in time management
Good interpersonal skills with attention to details
Proficient in MS Office ( Word, Excel, PowerPoint)
Demonstrable track record in driving operational efficiency
Able to multi-task

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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