Live Chat Advisor

Live Chat Advisor – Hybrid (Wythenshawe)

Location: Wythenshawe, Manchester (Hybrid – up to 3 days WFH)

Salary: £24,500

Hours: Monday–Friday, 9:00am–5:30pm

About the Role of Live Chat Advisor

We’re looking for a Live Chat Advisor to join our growing customer service team in Wythenshawe. This is an exciting opportunity for someone with previous live chat experience who enjoys problem-solving, delivering great customer experiences, and working in a supportive team environment.

Using Zendesk (or a similar platform), you’ll be the first point of contact for customers via live chat, answering queries, resolving issues, and providing product advice quickly and professionally.

What You’ll Be Doing as a Live Chat Advisor

Handle inbound live chat enquiries, providing accurate and timely support.
Use Zendesk (or similar CRM/live chat system) to log interactions and track resolutions.
Deliver exceptional customer service in line with SLAs.
Identify opportunities to improve processes and enhance the customer experience.
Work collaboratively with other departments to resolve complex queries.

What We’re Looking For in a Live Chat Advisor

Essential: Previous live chat experience in a customer support environment.
Strong written communication skills and attention to detail.
Confident using Zendesk or similar platforms.
A problem-solver who enjoys helping customers and working as part of a team.

Benefits That Make a Difference

25 days holiday bank holidays, plus 1 extra day each year (up to 28).
Extra day off for your birthday
Financial support for professional qualifications.
Loyalty bonus: £1,500 per year (payable upon next external investment, expected in ~5 years).
Quarterly staff recognition awards.
Workplace pension (NEST).
Regular social events – Day at the Races, Christmas party, boat party.
Enhanced maternity/paternity pay, adoption & fertility support.
Staff discounts on products.
Cycle to Work scheme.
Free fruit every week free lunch once a month.
Casual dress code & free onsite parking.
Option to buy/sell up to 5 days holiday.
Volunteering leave – up to 2 days a year.
Enhanced sick pay after 12 months.
Annual flu jab & free eye tests.
Employee Assistance Programme – 24/7 confidential support.
A clear career path with quarterly objectives and annual reviews.

Apply Now

If you’ve got live chat experience and want to work in a supportive hybrid environment with amazing benefits, apply today and start your career journey with us in Wythenshawe!