Insurance & Claims Officer – G5 – R5605B

We are seeking an experienced Insurance Claims Handler to join our in-house claims handling team. This role is ideal for someone with a strong background in liability and personal injury claims, particularly in relation to negligence policies such as public liability, employers’ liability, or motor. The successful candidate will have the opportunity to work in a dynamic environment, providing critical support in managing complex insurance claims for the council.

Day-to-day of the role:
Handle a portfolio of insurance claims related to public liability, employers’ liability, and motor incidents.
Assess and investigate claims to determine liability and evaluate the extent of the council’s exposure.
Work closely with legal teams to manage claims litigation and negotiate settlements.
Utilise insurance-related IT systems for claims processing, data management, and reporting.
Apply technical knowledge of the law of negligence in assessing claims and determining outcomes.
Evaluate workplace health and safety risks associated with claims and implement measures to mitigate future incidents.
Provide excellent customer service, managing claims with tact and diplomacy, especially when dealing with distressed clients or members of the public.
Analyse claim data to compile management, statistical, or technical reports, providing insights for operational improvements.
Required Skills & Qualifications:
Minimum of 2-3 years recent experience in handling insurance claims, preferably within a large organisation or insurance company.
Strong understanding of liability and personal injury claims, particularly in relation to negligence policies.
Proficient in using insurance-related IT systems for efficient claims processing and data management.
Solid technical knowledge of the law of negligence and its application in determining liability and claim outcomes.
Experience in assessing workplace health and safety risks in a claims context.
Excellent communication skills, capable of managing distressed clients with tact and diplomacy.
Proven ability to analyse claim data and generate insightful reports.
Benefits:
Hybrid working options (office attendance required on Monday, Wednesday, and Friday).
Competitive salary.
Opportunities for professional development and training.
Supportive team environment.