Helpdesk Administrator

Helpdesk Adminstrator

St. Albans

Up to £29,000pa

Here at Every Step Recruitment, Office Support, we are delighted to be supporting a growing company based in St Albans seeking a proactive and detail-oriented FM Help Desk Administrator to join their Facilities Management team. This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering excellent customer service in a dynamic environment.

Your day-to-day responsibilities will include:

Act as the first point of contact for helpdesk calls and emails, assisting clients with queries and requests
Build strong working relationships with Contract Managers and Field Operatives to ensure seamless service delivery
Schedule and coordinate client callouts and planned preventative maintenance (PPM) visits
Manage engineer schedules and ensure timely completion and logging of PPMs
Approve weekly engineer timesheets and specialist service invoices
Maintain accurate and up-to-date contract files
Issue maintenance invoices to clients on a monthly/quarterly basis
Update client databases and internal systems
Support compliance efforts by ensuring all documentation is filed correctly and meets statutory requirements
Self-audit contract files and databases to ensure ongoing compliance

Skills and attributes:

Previous experience within a Helpdesk/Scheduler position
Excellent communication skills – both verbal and written
Highly organised and excellent attention to detail
Strong customer service skills
Confident user of MS Word, Excel, Outlook

If you believe you have the skills and attributes to successfully undertake this Helpdesk Administrator role, then we would certainly welcome your application!