Desk Based Subsidence Engineer – Davies Consulting

Desk Based Subsidence Engineer

Department: Claims Management

Employment Type: Contract / Temp

Location: Home United Kingdom

Description
New Opportunity due to Growth

Davies Group are currently seeking a proactive and organised individual to undertake claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Your New Role

Proactively manage subsidence claims through to completion
Regularly update clients, policyholders and their agents
Assist the field team in completing reports and answering calls where necessary
Coordinate referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
Maintain claims on the internal system to the highest possible standard
Manage identified and reported problems within set timescales to ensure adherence to group processes
Provide support to the Surveying & Subsidence office team in periods of extreme volume
Actively promote the principle of Treating Customers Fairly and maintain a high level of personal competence
What You’ll Bring to the Role
Proven knowledge and understanding of Subsidence in relation to insurance claims
Knowledge or experience of managing technical building claims and the understanding of claims handling
Excellent telephone skills with the ability to always provide the highest level of customer service
Ability to demonstrate computer literacy with strong attention to detail
Articulation and good communication skills
Flexibility and adaptability, with the ability to organise own workload
The ability to work in a fast paced and changing environment
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Join us and enjoy our ever-evolving benefits, including but not limited to:
Reward platform – discounts for over 800 retailers
25 days holiday (rising with service)
Well-being centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Pension – matched contribution at 5%
Life Assurance (4 x basic salary)
Development, training, and professional qualification