Day Concierge

Day Concierge

Location: South West London
Salary: £26,000 – £27,800
Reporting to: Estate Manager / Building Manager

Position Overview:

We are seeking a professional and proactive Day Concierge to act as the face of the building and deliver outstanding customer service to residents, guests, and visitors. The successful candidate will ensure smooth front-of-house operations, maintain security and safety, and contribute to the overall positive experience within the development.

Key Responsibilities:

Provide a warm, courteous welcome to residents, guests, and visitors.

Manage reception duties, including handling calls, emails, and face-to-face enquiries in a prompt and professional manner.

Assist residents with deliveries, parcels, bookings, and general queries.

Ensure the reception, lobby, and communal areas are always clean, tidy, and well-presented.

Monitor CCTV, control access to the building, and conduct regular patrols to ensure security.

Liaise with contractors and service providers, ensuring work is carried out to standard and safely.

Respond swiftly to emergencies or incidents, escalating as appropriate.

Support the Estate/Building Manager in daily operations, reporting any issues as needed.

Maintain a smart appearance and wear the company-provided uniform at all times.

Key Skills & Attributes:

Previous experience in a concierge, front-of-house, hospitality, or customer service role, ideally in a residential or high-end setting.

Excellent communication and interpersonal skills.

Strong organisational skills with the ability to multitask and remain calm under pressure.

A proactive, flexible, and solution-focused approach.

Basic IT skills, including familiarity with MS Office and front-desk systems (training provided).

Good understanding of security, health & safety, and emergency procedures.

Benefits:

Competitive salary

28 days holiday (including bank holidays)

Company-provided uniform

Pension scheme

Ongoing training and development opportunities

Employee wellbeing support

Opportunities for career progression within the organisation