CX Researcher/Senior Research Exec

Contract Role: Customer Insights Researcher
Join one of the world’s largest and most influential media publishers

Day Rate – 300-350

Ir35 – Outside

Location – Hybrid/Remote

Duration – 4 Months

We’re seeking a Customer Insights Researcher to lead the development and delivery of a global CSAT (Customer Satisfaction) programme for one of the most iconic media brands in the world. This is a high-impact contract role where you’ll shape how millions of readers experience our products across multiple markets.

�? About the Role

As part of the central Insights function, you will be responsible for building and rolling out a scalable, legally compliant CSAT programme across key international markets. You’ll work cross-functionally with product, legal, and local market teams, and deliver actionable insights to senior stakeholders.

?? Key Deliverables:

CSAT Programme Framework: Develop a fully scoped and documented CSAT programme that supports ongoing customer experience measurement.

Global Survey Rollout: Deploy a live CSAT survey in at least three international markets (excluding the UK).

Legal-Compliant Panel Workflow: Define and test an opt-in workflow with confirmed legal compliance.

Actionable Insights: Conduct at least one full cycle of feedback analysis and present recommendations to senior stakeholders.

Handover Enablement: Create a playbook or guide to support internal teams after the end of your term.

Ongoing Communication: Provide weekly updates to the Director of Insight and deliver market-specific updates as needed.

? You’ll Bring:

Experience in customer or user research, ideally within media, publishing, or digital products

Expertise in CSAT, NPS, or CX measurement frameworks

Familiarity with research compliance, GDPR, and opt-in workflows

Strong analytical skills and the ability to turn data into clear, actionable insights

Excellent communication skills and stakeholder engagement experience

Comfortable working independently in a fast-paced, global environment