Customer Success Representative

The Opportunity
Customer Operations Representative
Northeast based – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough – TBC
Salary £25-30k + Benefits

We are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision, and customer focus.

The Position
As a Customer Operations Representative, you will play a key role in supporting order processing and customer service for wholesale accounts across Europe. Responsible for entering orders, preparing documentation, and ensuring smooth communication between customers and internal teams.

Order & Invoice Processing
Enter orders into Microsoft Dynamics 365 F&O with precision
Prepare invoices, credit notes, and related documents
Monitor stock availability and coordinate fulfilment
Customer Communication & Documentation
Complete delivery templates and onboarding forms for major accounts
Respond to customer queries regarding orders and shipments
Liaise with logistics and finance to resolve issues
Operational Support
Follow workflows for label creation, packing list updates, and order edits
Maintain accurate product and customer data
Flag recurring issues to the Customer Success Manager

The Person

1–2 years in customer service, order processing, or sales support
Experience with Microsoft Dynamics 365 F&O (or similar ERP)
Strong Excel skills (vlookups, formatting templates)
Clear written and verbal communication in English
Process-oriented with strong attention to detail
Nice-to-Have Experience
Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
Exposure to B2B logistics or 3PLs
Familiarity with label/document automation tools like BarTender