Customer Services Assistant -Logistics

Customer Services Assistant (Logistics) up to c40k+ Bonus

South East ABJ7571

As Customer Services and logistics Assistant reporting to Logistics and Customer Service area, the Logistics & Customer Service Assistant supports the daily operations of the business across EMEA.

This customer services role within logistics role provides an excellent opportunity for professional growth.

The company logistics network includes two outsourced warehouses and this role plays a critical part in coordinating activities between customers, external partners, and internal departments.

Hybrid set up

Key Responsibilities

Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses either directly or by liaising with relevant departments.
Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
Manage end-to-end order processing:
Receive and validate purchase orders
Allocate stock and arrange transport
Prepare shipping/export documentation
Issue order confirmations and accurate invoices in a timely manner
Liaise daily with third-party warehouses to coordinate dispatches, check stock availability, and resolve shipment issues.
Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
Provide general administrative support for logistics and sales teams.
Provide backup support for the dispatch of samples.

Qualifications / Experience

Experience in a logistics, customer service or order management role
Experience with invoicing processes and customer documentation handling.
Strong organisational and time management skills; able to meet deadlines under pressure.
Excellent written and verbal communication skills in English;

(knowledge of Spanish or other European languages is a plus)

Numerate, accurate and detail oriented.
Good organisation skills, able to work to strict deadlines and under pressure.
Working knowledge of Excel (basic to intermediate) and other MS Office applications.
Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
Basic understanding of export/import regulations and documentation is desirable.
Highly flexible, culturally adaptable and results oriented.
Highest ethical standards. Lead by example.
Outstanding references.
Excellent communication and influencing skills, able to understand technical information. Collaborative

Hybrid

Salary dependent on experience – up to 40k benefits Bonus: c15% | Holiday: 25 days /commuting allowance; 9% NC pension; Private healthcare and dental plan. Life assurance 4x annual salary/Gym membership; flexible working.

To Apply: Please contact Alison Basson, job ref ABJ7571