Customer Services Advisor (Repairs Team)

Do you get a buzz from making a real difference in people’s lives?

Are you someone who thrives on great conversations, solving problems, and keeping things running smoothly?

We’re looking for Customer Service Advisors to work closely with our in house repairs team. If you love working in a fast-paced environment, a warm approach, and a knack for clear communication — we want to hear from you!

Salary: £23, 827 – £25,759

Hours: Various hours available between 37 – 40 hours per week

Shift Pattern: Monday – Friday

Contract Length: Multiple roles available on both Permanent and Contract basis

What could a typical week look like as part of our customer service team?

In this role, you’ll be the friendly voice reaching out to our customers to:

Book in repairs and follow-on work, making sure everything is scheduled efficiently.
Keep our internal repairs team informed, so they know exactly what’s needed and when.
Provide excellent customer care, ensuring every interaction is helpful, professional, and aligned with our values.

You’ll be a key link between our customers and our in-house repairs service — helping us deliver safe, timely, and high-quality repairs across our homes and estates.

You’ll keep our In-House Repairs and Voids Service running smoothly. That means scheduling jobs, coordinating engineers and contractors, tracking progress and ensuring that repairs across homes, void properties and estates are delivered safely, efficiently and within budget.

What is Lincolnshire Housing partnership like to work for?

We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers

It’s an exciting time to join LHP! With the recent approval of our ambitious ‘Everyday Better’ transformation programme by our Board and Executive Team, we’re expanding our team.

What benefits will I get from working for Lincolnshire Housing Partnership?

An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
Discounted Shopping Vouchers through Westfield Health
Opportunities to learn new skills and knowledge through our fantastic corporate training programme
A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
The ability to earn additional holiday days through full attendance
Mental Health First Aiders across the business, let’s be there for each other!
Career Development & Encouragement

What Skills, Abilities, Knowledge and Experience will I need?

Experience of working in a Customer Service environment and evidence of prioritising customers needs
Experience of working in an office administration environment
Experience working in a fast-paced environment where planning, organising, prioritising, and multitasking are required.
Confident communication skills and someone who thrives on connecting with people, solving problems, and delivering outstanding customer experiences across every channel.
Strong IT skills with the ability to multi-task on a call
Experience of using Outlook & Teams to collaborate with colleagues
Exceptional organisation skills with attention to detail
Confident in dealing with customers and colleagues and able to communicate clearly and effectively at all levels within the organisation
Flexible, with the ability to prioritise in an environment of constant change

How to Apply

Please attach your most recent CV along with a supporting statement outlining the experience and skills that make you a strong candidate.