Customer Service/Production Assistant

Customer Service/Production Assistant

We are looking for a very confident customer focused person who has experience in the jewellery industry.

You will be a friendly, confident person who works well under pressure, can find solutions to problems and can think on your feet. The office is fast paced and sees high volumes of calls and orders, so you need to remain calm with meticulous attention to detail.

You will be dealing with customer enquiries and quotations. It will mainly be requests from retailers to design bespoke pieces of jewellery or making alterations to existing pieces. Therefore, it’s important that you have an understanding of diamonds and gem stones, precious metals etc… This team has about 50 – 100 requests a week and you will see each project through from start to finish.

This company’s success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service.

Responsibilities of the role include but not limited to:

Supporting the Head of Bespoke on daily admin tasks
Assisting with general bespoke enquiries and quotations
Supplier liaison
Quality control of CAD designs and finished products
Condition reports of client’s own stones
Ensuring timely delivery of orders in production

Requirements

Fine Jewellery Experience is essential
Knowledge of diamonds & gemstones preferred but not essential
High level of quality control
Meticulous eye for detail
Excellent organisation and time management skills
Excellent communication skills

Personal Skills

Possess a professional and super-friendly manner
Ability to handle a high volume of telephone calls, calmly and efficiently
Meticulous attention to detail
Never accepts average performance in oneself and others
Passionate team player with a great sense of humour

Benefits

Starting salary of £30k – £32k.
22 days holiday plus bank holidays
Hours – 7.45am to 4.45pm
Pension

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.