Customer Service Specialist – Bilingual Spanish/English

Large global Health & Wellness company are looking for a confident and capable Customer Service Specialist to join their bilingual team. Must be bilingual Spanish and English. Would suit someone from an Account Manager or Customer Service background.

Fabulous opportunity to work with an amazing team, with lots of room for personal growth and progression.

Hybrid working 3 days a week in the office – 2 remote

Works with leaders, providing enhanced customer service. Partners with Wellness Advocates in helping to strategize in building their business success and helping them stay abreast of corporate affairs.

Core Responsibilities

Build relationships with Wellness Advocates that encourage and motivate
Monitor sales and ensure timely recognition of various levels of achievement
Provide accurate and correct understanding and application of company compensation plan
Respond fairly and accurately to questions regarding the compensation plan
Handle exception requests and represent those requests when needed
Strategize with consultants and help them be more effective
Set up conference calls, send conference call notes, send welcome/congratulatory letter

Qualifications and Experience

Fluent in English and Spanish
Ability to establish professional relationships and partner with product consultants
Outgoing and positive personality
Ability to communicate effectively, respond to concerns, and strategically solve problems
Proven ability to follow through on assignments and customer needs
Experience in a Customer Service background or Account Manager
Proficiency in DataTrax required (training provided)