Customer Service Specialist

Be the voice of a World Class Sports hape the future of a Global Sports brand

West Midlands – Office based.

We’re looking for a Champion Customer Service Specialist — someone who thrives in a fast-paced environment, owns every customer interaction, and delivers standout moments for fans to remember.

Our client is the #1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless “extra mile” mindset.

Your Mission
Be the frontline voice via email, messaging, and phone — with speed, accuracy, and warmth
Resolve issues swiftly, from courier delays to special requests, turning challenges into wins
Protect our Trustpilot excellence, maintaining a five-star standard every time
Build lasting relationships with both new and returning customers
Stay organised — manage data entry and keep response times sharp
Who You Are
Equipped with solid Customer Service experience in a demanding and fast paced set up.
A natural communicator who thrives under pressure
Solution-focused, empathetic, and professional in every interaction
Happy to flex hours — evenings and weekends are part of the big-match mentality
Proud to uphold exceptional standards for speed, accuracy, and care
The Rewards
£40,000 – £45,000 base performance bonuses
Career growth with a global market leader
Staff discounts, casual dress, and free parking
Company events & a team-driven environment

Ready to deliver world-class service for a world-class brand?