Customer Service Representative

Are you an experienced customer service professional with a background in sales office administration? Do you thrive in a fast-paced manufacturing environment and enjoy being the key link between sales, customers, and production teams? If so, we want to hear from you!

We’re seeking a Customer Service Representative to join a leading manufacturer in Newport. You’ll play a vital role in ensuring smooth order processing, accurate documentation, and excellent communication across customers, agents, and internal departments.

Customer Service Representative
Permanent
Up to £30,000 per annum
37.5 hours per week, worked on a flexible basis
9:00am – 17:00 Monday to Friday, 9:00 – 12:00 Friday
(Core hours: Mon–Thurs 9am–12pm & 2pm–4pm, Fri 9am–12pm)
Newport
Please note: public transport links to the site are very limited and infrequent.

Job Description
Prepare quotations and liaise with the Machine Shop for lead times and costs

Raise production orders and oversee shipping and invoicing, ensuring correct documentation is in place

Prepare BOMs, routings, cost roll-ups, and work files

Act as a key point of contact between Sales, Production, and customers to meet agreed schedules

Maintain accurate records of orders, deliveries, imports, and exports

Manage inter-plant replenishment and the washed boats process

Handle general reception and administration duties

Essential Experience & Skills
Previous experience in an office-based, customer-facing role

Understanding of sales order processes within a manufacturing environment

Proficiency in MS Word, Excel, Outlook

SAP experience required

Company Benefits
25 days holiday + statutory and bank holidays

Health cash plan

Private medical insurance (option to add family members)

4% pension contribution

Death in service cover

Up to 5 weeks company sick pay per year