Customer Service Coordinator

Customer Service Coordinator

Full time, temporary contract – maternity cover

We are looking for a Customer Service Coordinator to work within our Line Booking Processing team.

The successful candidate will work to ensure all import delivery bookings are handled efficiently and in a professional manner. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

Skills and experience you’ll bring to us

Ability to maintain high level of customer service, under pressure
Work to tight deadlines
Excellent communication skills, written and verbal
Solution driven
Effective time management skills and be flexible
Ability to work individually and within a team
Ability to multi-task

How you will help us and what you can expect

Handle and process customer import delivery bookings in a professional manner & ensure timely resolution by phone or email
Process data accurately in a timely manner ensuring that process and procedures are followed
Maintain information on internal systems
Provide support to all Import & Export customer service team as required
Meet targets as specified
Build relationships with teams throughout MSC
Responsibility for ensuring that cargo is released to the legally entitled party once all criteria has been met

What we give back to you

What you’ll get from us is encouragement, support and the chance to develop yourself in a dynamic and fast-paced environment. As a family company, it’s our inclusive culture that allows us to successfully collaborate and thrive.

What we offer

Competitive salary
Private Medical Insurance
22 days a day to take on Christmas Eve or New Year’s Eve
Free parking
On-site artisan restaurant
Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
Full induction day and training provided
Learning and development opportunities
Dress for the day policy
Generous pension scheme