Customer Service Associate

Customer Service Administrator

Job Type: Permanant

Location: Carrington, Manchester

Salary: £26,200

Start date: ASAP

Day-to-day of the role:

Dealing with customer queries, customer complaints and processing orders.

Follow up on customer interactions and organise workflows to meet customer timeframes.
Address customer questions about new and existing services and coordinate responses through collaboration with stakeholders and subcontractors.
Work closely with National Account Managers to ensure quick responses to customer queries within agreed SLAs.

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Required Skills & Qualifications:

Proficiency in all Microsoft packages.
Excellent verbal and written communication skills.
Strong team player with a keen eye for detail.
Experience in customer service is essential.
GCSEs or equivalent qualification in Administration.

Benefits:

Opportunity to join a purpose-driven company that aligns with your values.
Collaborative environment with like-minded individuals.
Commitment to Occupational Risk Prevention, Environmental Protection, and Quality of products and services.
Support for maintaining a balance between professional and personal life.

How to apply:

To apply for the Customer Services Associate position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. All CVs received will be handled in accordance with Personal Data Protection legislation.