Customer Service Assistant Part-Time – Hornsea Village

Purpose of the Role

To deliver first class customer service to visitors and support and assist the centre management team and tenants. The successful applicant must have excellent working knowledge of Microsoft Office and social media, it would be an advantage to have experience of working in a reception, and be well practised in dealing with clients both over the telephone an in face-to-face situations.

Key Responsibilities

Communicating with customers, tenants and contractors
Social media, website and Instagram updates
Creating and updating Excel spreadsheets
Supporting tenants with day to day enquiries and requests
Maintain stock levels of leaflets, poster displays
Keeping accurate records and ensure continuity of all systems
Liaise with centre security and the maintenance team on a day to day basis
Maintain a clean and tidy working environment
All general reception duties including hire of wheelchairs, lost and found property
Provide holiday and sickness cover for colleagues

The above is not an exhaustive list of duties you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Essential

Excellent customer service skills
Well presented individual with a good telephone manner
Excellent working knowledge of Microsoft programmes
Well organised and conscientious individual
Must be reliable and flexible
Able to work part of a team or on their own initiative

Desirable

Knowledge of the local area to be able to assist visitors
Previous experience in a similar role

Working Hours – Part-Time. One weekend day, per week. (Alternate weekends) Also additional cover for sickness & holidays

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Please see our Benefits Booklet for more information.