Customer Service Advisor

Please note this is aTemporary Contract 40 hours a week

Purpose of the Role

As Resident Services Assistant, you will be the welcoming face of the property and the first point of contact for students, visitors, and guests. You’ll deliver a high-quality reception and helpdesk service while providing administrative support to the wider team. You’ll contribute to an exceptional student experience through friendly, professional service and operational support.

Major Duties

Deliver a warm and professional meet-and-greet and front-of-house service
Operate a responsive helpdesk: handle enquiries in person, by phone, email, and web
Provide accurate and timely advice and support to students, visitors, and contractors
Support student check-ins, departures, open days, and intake events
Assist with day-to-day property administration tasks and reporting
Maintain a high standard of presentation in communal and front-of-house areas
Act as a role model for excellent customer service and values-led behaviour
Handle and resolve any student queries or complaints, escalating when necessary
Contribute to creating a positive and inclusive student community experience

Skills & Experience

Essential

Experience in a customer-facing role, preferably in accommodation, hospitality or reception
Strong IT skills – competent with Microsoft Office and email systems
Excellent interpersonal and communication skills
Well-organised with the ability to manage a varied workload
Ability to remain calm and professional under pressure
Problem-solving mindset and ability to handle complaints diplomatically

Desirable

Previous experience working in student accommodation or similar environment
Knowledge of property management or facilities administration
Experience using CRM/helpdesk systems

Personal Qualities

Passionate about delivering great service
Friendly, positive, and approachable with a can-do attitude
Proactive and able to use initiative
Excellent team player with a collaborative spirit
Committed to equality, diversity, and inclusion