Customer Service Advisor

We’re looking for enthusiastic and proactive Customer Service Advisors for a Retail Bank. In this role, you’ll be responsible for engaging with customers following a specific written communication—ensuring they’ve received it and are taking the necessary steps toward the desired outcome. Start Date: September 2025 End Date: 4 month contract, with extensions Location: Northampton (3 days a week onsite) Hours: Monday to Friday 9am to 5.30pm Compensation Overview Traditional Daily Rate: 140 Agreed Contract Rate (ACR): 107.46 Illustrative Equivalent Annual Salary: 27,938.57 Illustrative Equivalent Monthly Salary: 2,328.21 Illustrative Equivalent Monthly Holiday Pay: 281.00 Illustrative NET Pay: 2,194.4 (Includes holiday paid upfront) As a Customer Service Advisor, your role will involve: – Making outbound calls using a dialler system to follow up on customer mailings. – Managing queries to resolution or escalating them following established protocols. – Maintaining accurate records of all customer interactions. Requirements for Success: – Confidence in handling a high volume of outbound calls with a focus on quality. – Previous Outbound call centre experience – Previous Financial Services experience – Strong time management skills and adaptability to meet customer needs effectively. – Ability to work within governance and time-sensitive frameworks. – Proficiency in Microsoft Office and general PC skills. – Call Centre and customer service experience within a similar role