Customer Service Advisor

We are seeking a Customer-focused individual to join an experienced Customer Service Team on a part-time basis.

As the Customer Service Advisor, you will play a vital role in supporting the Customers and Sales Team by providing outstanding service and managing queries.

What’s on offer:

Annual Salary of £25k PRO RATA
25 – 30 hours across Mon – Fri
28 Day holiday including bank holidays
Flexible working option after probation
Annual bonus
Pension scheme

What you will be doing:

Deliver outstanding customer service via phone, email, live chat, and in-person communication
Support a vulnerable client group with sensitivity and empathy, offer dealing with emotionally challenging queries
Investigate and resolve customer issues promptly and thoroughly, working with internal teams to ensure effective outcomes
Liaise with customers and colleagues to coordinate product moves, repairs, and installations
Make appropriate decisions based on procedures, experience, and good judgment – balancing client needs with company priorities
Follow up with customers after installations to gather feedback and identify potential improvements

Skills and Requirements:

At least 1 year experience in an office-based Customer Service Role
Excellent Communications skills
Ability to handle sensitive conversations with compassion and professionalism
Confident using IT systems and CRM platforms

If you are interested in this job role please submit your application, alternatively, you can give us a call to be the first to apply

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.