Customer Service Administrator

Role: Customer Service Administrator (Telco/IoT)
Location: Wilmslow, Cheshire (Hybrid – 1 day per week WFH after probation)
Hours: Full Time
Pay: £25,000 per annum

A fantastic opportunity has arisen for a Customer Service Administrator to join our client’s expanding IoT team. This role will involve supporting UK-based channel partners with the provisioning, management, and servicing of IoT solutions, ensuring high standards of accuracy and customer service across multiple systems and platforms.

Benefits:

Hybrid working after probation
Birthday leave & paid volunteering day
Holiday trading and increased allowance with service
Subsidised gym membership & Cycle to Work scheme
Retail discounts, rewards, and recognition schemes
Regular social events
Free eyecare, financial advice & mental health support
Interest-free travel loan & save-as-you-earn scheme (post-probation)
Refer-a-friend rewards

The Requirements:

Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple priorities
Meticulous attention to detail and a problem-solving approach
Confident using Microsoft Excel, Outlook, and other Office applications
Eagerness to learn and adapt to new technology and systems
Comfortable speaking with customers and partners over the phone

The Role:

Provision new business orders across various network platforms
Process in-life changes and manage requests using internal and external portals
Enter data accurately into network and billing systems
Communicate clearly with partners and customers via phone and email
Liaise with billing teams to ensure correct configuration of products and tariffs
Build product knowledge within the IoT portfolio
Collaborate with colleagues across departments and support wider business projects

If you’re looking to develop your skills in a growing technology sector within a collaborative and supportive environment, apply today or contact Jamie Watson at Clearline Recruitment on between 9:00am – 5:30pm.