Customer Service

Customer Service Advisor – Harlow (Office-Based)
£28,000 Great Culture | Growing E-Commerce Platform

Are you a people person who thrives in a busy environment where no two days are the same? From solving delivery issues to recommending the perfect product, you know how to turn customer interactions into positive experiences.

We’re looking for an experienced Customer Service Advisor with a background in direct-to-consumer (D2C) and e-commerce to join our friendly team in Harlow. You’ll be part of a company that’s passionate about making online shopping feel personal.

What You’ll Be Doing

Customer Care Across Channels – Answering queries via phone, email, and live chat, providing empathetic, knowledgeable support.

Order & Fulfilment Management – Handling returns, exchanges, and delivery queries while keeping systems accurate and up to date.

Product Confidence – Making thoughtful product recommendations that match customer needs.

Tech-Savvy Service – Using CRM and support tools (Zendesk experience is a plus) and familiarity with Amazon or other e-commerce platforms.

Team Collaboration – Working closely with fulfilment and warehouse teams to ensure a smooth customer journey.

What You’ll Bring

Experience in D2C and e-commerce customer service

Warm, professional communication and a proactive approach

Ability to juggle multiple enquiries without losing your cool

Strong organisation skills and an eye for detail

Bonus points for a passion for sport or knowledge of Amazon/web sales

Confidence using customer service platforms (Zendesk highly valued)

What’s on Offer

£28,000 salary

25 days holiday

Supportive team culture with regular socials

Full onboarding and training

Clear progression opportunities as the business grows

If you’re ready to join a company where your customer care skills make a real impact, apply today and help us deliver a first-class online shopping experience.