Credit Control Assistant

Credit Control Assistant – Watford

A dedicated and detail-oriented Credit Control Assistant is required to join a busy team based in Watford. This role involves chasing aged debt via telephone and email, engaging with a diverse customer base to ensure timely payment and resolution of queries.

Working Hours:
Monday to Friday, 8:30am – 5:30pm (1 hour unpaid lunch)
Saturday overtime available (rota- 1 per month, can be discussed)

Salary & Benefits:

£25,396.80 per annum

20 days annual leave plus bank holidays

Company pension scheme

Group life assurance

Bonus incentive and reward scheme

Staff discount

In-house and external training program

Discounts on top brands, online stores, events, and attractions

Cycle to Work Scheme

Key Responsibilities:

Chase aged debt via telephone and email

Manage customer queries, including providing copy invoices, proof of delivery, and credit notes where necessary

Assist with customer support related to credits and queries

Allocate incoming payments accurately

Perform general credit control and office administrative tasks

Conduct till reconciliations and resolve related queries

Desired Skills and Experience:

Previous credit control experience preferred but not essential

Strong communication skills and ability to collaborate effectively within a team

Good time management and organisational skills

IT literate with a logical and methodical approach

Ability to work under pressure and meet tight deadlines

This role offers a great opportunity to grow within a supportive team environment while developing credit control and administrative experience.